Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions.
What is the standard shipping time for orders within the EU?
Orders are typically processed within 1-2 business days. Delivery within the European Union generally takes 3 to 7 business days depending on your specific location.
Does my UGREEN NAS come with a warranty?
Yes, all UGREEN NAS products purchased through our official EU store come with a 2-year limited warranty covering manufacturing defects and hardware failures.
What is your return policy for NAS devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original packaging within 30 days of receipt for a full refund.
Are hard drives included with the NAS enclosures?
Most of our units are sold as diskless enclosures to allow users to choose their preferred storage capacity. Please check the specific product listing to see if a bundle with pre-installed drives is available.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Giropay for a secure checkout experience.
How do I receive technical support for my device setup?
You can access our comprehensive online help center for tutorials, or contact our technical support team via email at [email protected] for personalized assistance with your NAS configuration.