Returns & Exchanges
At UGREEN NAS EU, we offer a 30-day money-back guarantee for any reason, ensuring your high-performance storage solutions meet your expectations. If you are not completely satisfied with your purchase, our streamlined return process makes it easy to request a refund or replacement.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the NAS device in its original packaging, including all accessories, manuals, and cables to ensure the item remains undamaged during transit.
Ship to Service Center
Affix the provided shipping label or send the package to our designated EU warehouse address, ensuring you keep a copy of the tracking number for your records.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or dispatch a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing